Grepo Consulting offers our clients a dedicated team to assure the best Managed IT Solutions. A devoted account manager and lead site tech will be assigned to your company. This allows you to know whom to expect and who to communicate with concerning all of your IT matters.
Grepo Consulting takes the ultimate step to maximize your business’ productivity with the 24 hour a day monitoring of your network.
Grepo Consulting offers high end network monitoring solutions to automatically resolve network issues 24 hours a day. 24-hour monitoring means having a virtual support engineer preventing, and solving problems on your company’s network infrastructure day and night. We like to call it the Grepo.DOT or dedicated onsite technician.
Besides our 24-hour secured monitoring service, we have the ability to provide remote support to your company which gives us the ability to install, configure, troubleshoot, and provide solutions faster than if we deployed a support engineer to your office.
The remote connection allows us to securely view your computer or tablet screen as if we were at your desk. Once we connect remotely and identify the problem, we can quickly determine if the solution can be provided remotely or if it will be necessary to deploy an engineer onsite. This service increases your employee’s productivity time which translates into more revenue for your company.
Our customer service response time minimizes employee down time, thus contributing to an increase in productivity.